Another day, another case. This was some months ago. Windows 2008 with XenApp 5. The client was trying to deploy HRP1 onto the server but the installation was failing. With MSI logging in place it was discovered that the failing point/error was this one:
Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action SetHotFixN
This was a long time ago so I don't recall all the steps I took to troubleshoot the issue, I only recall it took some time. Luckily, with some educated guesswork in place, I managed to get HRP 1 to install.
I blindly followed at that time all the steps described in this article, with no luck:
http://support.citrix.com/article/CTX764017
Then for some reason I realized I'm in a 64bit environment so the location is wrong. Changed the location and ran regsvr32 c:\windows
Now that worked fine :)
Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action SetHotFixN
This was a long time ago so I don't recall all the steps I took to troubleshoot the issue, I only recall it took some time. Luckily, with some educated guesswork in place, I managed to get HRP 1 to install.
I blindly followed at that time all the steps described in this article, with no luck:
http://support.citrix.com/article/CTX764017
Then for some reason I realized I'm in a 64bit environment so the location is wrong. Changed the location and ran regsvr32 c:\windows
Now that worked fine :)
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